Grievance Redressal

Grievance Redressal Procedure

At TMIBASL, we are committed to serve our customers to their satisfaction by providing fast, fair and friendly services at all times.

Step 1

Customers may write / contact us

Call our Customer
Support Toll free number

For lodging a complaint online,
email us to our customer service desk at

After ascertaining the matter, we will provide the response and resolution. In case the resolution is likely to take longer time, we will update you with the status.

Step 2

In case your concerns remain unaddressed for more than 7 days, you may escalate the matter to our Compliance Officer at the address mentioned below:

Compliance Officer

Tata Motors Insurance Broking And Advisory Services Limited, 1st Floor, AFL House, Lok Bharati Complex, Marol Maroshi Road, Andheri East, Mumbai - 400059. Maharashtra

For lodging a complaint online, email us to our customer service desk at

In case of no revert for any further clarification, if any, from your side within 2 weeks from the date of such resolution, the company shall treat the complaint as closed at its end.

Step 3

In case if you are not satisfied with the decision/ resolution to the complaint, you may approach our Principal Officer at the address mentioned below:

Principal Officer

Tata Motors Insurance Broking And Advisory Services Limited, 1st Floor, AFL House, Lok Bharati Complex, Marol Maroshi Road, Andheri East, Mumbai - 400059. Maharashtra

Write to our Principal officer if your complaint is not resolved -

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Motor Insurance - Toll Free Number:

Tata Motors Customers -
18002090060

Ford Customers -
18002582545

Composite Broker License No. 375 I Validity 13/05/2020 to 12/05/2023 I CIN: U50300MH1997PLC149349 | IBAI Membership No. 35375
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